“I didn’t really know how to express what was going on in my head. I could sit at home and think about many things I wanted to say, but when I got to the appointment, my mind was blank. Now Ann Kristin (editor’s note: practitioner) sees everything I’ve thought about before I come to the appointment.”

Anonymous patient about Norse,
Interview with Romsdals Budstikke (Norwegian local newspaper)

The Norse does not want to support diagnoses tunnel vision, but on lived experiences. It acknowledges that people have different resources to handle challenges and conveys the complexity that humans face. Both internal and external factors are presented in a simple overview for the helper/practitioner.

By investing time before the treatment session, patients are better prepared and become more involved in their own treatment. Patient involvement means having a real influence on their treatment.

In vulnerable situations, expressing needs to a stranger can be difficult. Experiences show that it is easier to communicate openly about difficult issues when not in the same room as the provider. SMS notifications and subsequent digital assessments are important tools to ensure patient involvement.

When practitioners use Norse, it is essential that patients are acknowledged for the effort and investment they make by completing the assessment. Practitioners should explain the impact this can have on the treatment outcome.

We Take Patient Involvement Seriously

With a comprehensive assessment, both the patient and practitioner will get a clear overview of the problem and resource areas. Throughout the treatment process, you can see if what is being worked on has had an effect. Both the practitioner and patient achieve a shared understanding, enabling a collaborative approach to the treatment. This is true patient involvement.

The Treatment Starts at Home

The questions in the dynamic Norse assessment are answered at home before the session. Patients receive personalized and relevant questions based on responses to the initial trigger questions. A report provides the practitioner with quick insights into the patient’s issues.

Norse is used further in the process based on the needs and agreement between the patient and practitioner. We recommend using Norse before the first three consultations, midway through treatment, and towards the end of the treatment process. Sending out a Norse assessment after the end of treatment can also identify the long-term effects of the treatment.

How Does the Assessment Tool Work?

When your provider uses Norse in treatment, you will receive an SMS or email with a link to the assessment form well before the treatment session. By clicking the link, you can answer the questions at your convenience before the consultation starts.

Before you answer, consider: How has it really been for me this past week? What do I think about the methods used in the treatment?

How is the Assessment Tool Used?

The practitioner will review your report before your treatment session and decide how much emphasis the report will have in the treatment. Typically, the report is given more attention at the start of the treatment, then the focus shifts to process work midway, and the report is reviewed again towards the end. It is important that you complete the surveys sent to you so the practitioner can track progress, detect any deterioration, or identify other significant issues or changes.

The information you share in Norse is stored as securely as your patient records.