Implementation

Training, guidance, and professional consultation at all levels.

Norse Feedback is a modern professional management system designed to ensure high quality and efficiency for mental health service providers. Implementing such systems requires a concerted effort from all levels of the organization, from key stakeholders and policy makers, to service providers, managers, and practitioners. Our advisory services offer comprehensive support and guidance throughout the implementation process, focusing on promoting quality assurance and user involvement.

Key stakeholders and policy makers: Setting the Premises for Success

Key stakeholders and policy makers play a critical role as premise setters for both professional guidelines and financial frameworks. Their responsibilities include setting clear goals and expectations for the systems to be implemented. A successful implementation starts with these authorities creating a solid framework that ensures resources are used effectively and that the systems meet professional standards.

We offer advisory services to key stakeholders to ensure they understand the importance of their role and how they can best support the implementation. Our goal is to help them develop guidelines and financing models that promote innovation and quality in treatment.

Managers: Strategic Implementation and Data-Driven Decision Making

Managers in the organization are key actors in the implementation process. They must ensure that systems are integrated in a way that supports both practitioners and patients. This includes employee support and training, workflow adaptation, creating routine descriptions, and monitoring system performance.

An important part of our advisory service is guiding managers in the use of data-driven decision making. By analyzing aggregated data, managers can gain valuable insights into treatment processes and patient outcomes. This provides a basis for continuous improvement and optimization of services. We offer tailored training for managers so they can utilize this data to make informed decisions that enhance treatment quality.

Practitioners: Quality Assurance and User Involvement

Practitioners are the ones who will ultimately use the systems in their daily work. To ensure that the systems provide the most effective treatment, it is crucial that practitioners are well-trained and comfortable with the technology. Our advisory services include comprehensive training and guidance in the clinical use of the systems. We work closely with practitioners to ensure they can leverage and utilize the systems to improve patient care and increase the level of user involvement.

User involvement is a cornerstone of mental health care. We help practitioners use the systems to involve patients in the treatment process, enhancing patients’ ownership and engagement in their own treatment.

A Holistic Approach for Optimal Service Delivery

By focusing on quality assurance, data-driven decision making, and user involvement, we help organizations utilize the full potential of the systems. Together, we can improve treatments, increase efficiency, and ensure better outcomes for patients. We look forward to working with you to achieve these goals and contribute to a more effective and user-friendly mental health care system.

Example of an Implementation Process

• Initial presentation of the system where the service provider’s needs are matched with the system’s solution modules.
• Maturity assessment and anchoring meetings with management and professional staff, plus key stakeholders for service delivery.
• Training and support materials for managers and practitioners.
• A basic package of three guidance sessions over three months.
• Option for additional guidance tailored to therapy and work approaches, needs, and typical patient profiles.
• Support and regular status meetings to ensure proper and optimal use.